Terms and Conditions

Acceptance

By using this website, booking a call, or communicating with Surya Genix AI through this website, you agree to these Terms and Conditions. If you do not agree, do not use the website.

About the Site

The website describes AI voice agents, workflow automation, CRM integration, lead generation, and related services. Website content is for general informational purposes and does not guarantee a specific result, timeline, cost saving, revenue outcome, or platform approval.

Consultations and Services

Booking a call or submitting information does not create a paid engagement by itself. Paid work begins only when both sides agree to the relevant commercial terms, scope, and payment arrangement.

Project scope, deliverables, support, revisions, ownership, timelines, fees, and cancellation terms may be defined in a separate written agreement. If there is a conflict, the separate written agreement controls for that project.

Client Responsibilities

• Provide accurate information, requirements, credentials, approvals, and access needed to perform the work.
• Confirm that you have the right to provide any data, recordings, transcripts, customer information, scripts, or third-party materials you share.
• Review, test, and approve workflows, agents, prompts, automations, and integrations before using them in production.
• Use AI, calling, messaging, CRM, and lead generation systems in compliance with laws, platform policies, and your own customer obligations.

AI and Automation Limitations

AI agents and automations can misunderstand inputs, produce incorrect outputs, fail because of third-party platform changes, or require ongoing monitoring and improvement. You are responsible for deciding whether outputs are appropriate for your business use and for maintaining human oversight where needed.

Third-Party Platforms

Services may rely on third-party platforms such as scheduling tools, AI providers, voice platforms, automation tools, CRMs, telephony providers, email or messaging systems, hosting providers, and analytics or security tools. We do not control those platforms and are not responsible for their downtime, policy changes, pricing changes, data handling, or feature limitations.

Payments

Fees, deposits, refunds, payment schedules, and billing terms are governed by the applicable proposal, invoice, checkout, or written agreement for the project.

Intellectual Property

The website, copy, visual assets, design, and branding are owned by Surya Genix AI or its licensors. You may not copy, resell, or reuse them without permission.

Unless a separate agreement says otherwise, you retain ownership of materials you provide. Ownership and usage rights for project deliverables are governed by the applicable written agreement.

Privacy

Our collection and use of information is described in the Privacy Policy.

Prohibited Use

You may not use this website or any Surya Genix AI service to break the law, infringe rights, transmit malicious code, spam, misrepresent identity, misuse credentials, scrape without permission, or build systems intended to deceive, harm, or unlawfully target people.

No Warranties

The website is provided on an "as is" and "as available" basis. To the maximum extent allowed by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and error-free operation.

Limitation of Liability

To the maximum extent allowed by law, Surya Genix AI will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, lost revenue, business interruption, or third-party platform failures arising from use of the website or services.

Changes

We may update these Terms and Conditions from time to time. The latest version will be posted on this page with the updated date.

Contact

Questions about these terms can be raised through the booking page or the communication channel you used with Surya Genix AI.